Refund policy
RETURNS & REFUNDS POLICY
We want you to be happy with your Valerius order. If something isn't right, please contact us at enquiries@valeriusskin.com.
CHANGING YOUR MIND
If you purchase directly from valeriusskin.com, you can change your mind and request a return within 14 days of receiving your order.
To request a return, contact us at enquiries@valeriusskin.com within 14 days of receiving your order.
For health and hygiene reasons, products must be unopened, unused and in their original packaging to qualify for a change-of-mind return.
Once a product has been opened or unsealed, we cannot accept it as a change-of-mind return.
Please do not send anything back to us without contacting us first.
FREE RETURNS
If you change your mind and your product is eligible for return, Valerius will cover the cost of returning it to us.
Contact us at enquiries@valeriusskin.com and we will provide instructions for your return.
DAMAGED, FAULTY OR INCORRECT PRODUCTS
If your order arrives damaged, faulty, incorrect or is otherwise not as described, please contact us at enquiries@valeriusskin.com as soon as possible.
Please include your order number and, where appropriate, photographs showing the problem.
We will assess the issue and arrange an appropriate replacement, refund or other remedy.
This applies separately from our change-of-mind policy, and your statutory rights are not affected.
REFUNDS
Once an eligible return has been received and checked, we will process your refund to your original payment method.
Please allow time for your bank or payment provider to process the refund after it has been issued.
CANCELLING BEFORE DISPATCH
If you wish to cancel an order before it has been dispatched, contact us as soon as possible at enquiries@valeriusskin.com.
If your order has not yet been dispatched, we will cancel it and issue a full refund to your original payment method.
If it has already been dispatched, contact us and we will arrange the return once it arrives.
AMAZON PURCHASES
This policy applies to purchases made directly through valeriusskin.com.
If you purchased your Valerius product through Amazon, your return or refund should be requested through Amazon in accordance with the terms applicable to your Amazon order.
CONTACT US
To request a return, report a problem or ask a question about a refund, contact:
Please include your order number so we can locate your purchase.
Valerius Ltd
124 City Road
London
EC1V 2NX
United Kingdom